Shades Of Paper

Some months ago, I wrote several posts about the 'death' of my second Epson 7900 printer (and third 7900 printhead) and mentioned that I didn't think I could bring myself to purchase another Epson printer again. The pricing is such that if the printhead 'dies' you might as well spend just a very little bit more and get a whole new printer with a one year warranty, as opposed to the replacement head with a 30 day warranty. If you search the internet you will find that there seems to be a very clear problem with these printheads (which are used in the newest generation of Epson printers as well). These problems were not and will not be acknowledged by Epson. It was for this reason that I decided that my next printer would be a Canon (which has printheads that are user replaceable).

At the time there were rumors of a new wide format Canon coming soon and that they would likely be very competitive in performance compared to the newest Epson printers based on the fact that they were an extension of the technology in the Canon ImagePrograf 1000 printer that had received very good reviews. I contacted Shades Of Paper, where I had purchased my prior three Epson printers, to see what I could find out. The purpose of this post is to tell you about a business where customers clearly come first!

From the start the customer service was superb.  I was able to get all the information I could ask for on both the new Epson and Canon printers. The Epson had already been announced and was available for purchase, while the new Canon was only a rumor. I was able to get a rough idea when the official announcement was anticipated; enough to know that it was worth waiting. As soon as there was any information available it was forwarded to me without my asking. Any questions were answered immediately via phone or within hours by email. We talked through the available options and decided that the Canon ImagePrograph 2000 wide format 24 inch printer would be the replacement for my Epson 7900.

The point is that the customer service at Shades of Paper is second to none and the printer price I got was as low as any price I could find elsewhere.  Even were the price a bit higher than their competitors (which it wasn't) it would be worth the extra for the customer service alone. I have purchased media from them in the past and their shipping is faster than 'the big boys'. 

I have no affiliation whatsoever with Shades of Paper. As they say, I am just a very satisfied customer.  I highly recommend you give them a try.

So what about the printer.........well, here it is:

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Canon ImagePrograf 2000

It might take a bit of time to get movers to bring it upstairs and get it all set up. When I do, I will let you know what I think of it. The Epson did produce great prints, but I simply can't put up with replacing it every two or three years for mechanical failure.

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